Refund&Return Policy

Refund & Return Policy

At Libercares, we want you to be completely satisfied with your purchase. We offer a 30-Day Hassle-Free Return Policy to provide you with a安心 and confident shopping experience.

1. 30-Day Return Policy

We provide a 30-day return request period. You may request a return within 30 days from the date you receive your product.

All returns must be initiated by contacting our customer service team first. Any items returned without prior communication and approval will not be accepted.

2. Return Conditions

To be eligible for a return, your item must meet one of the following conditions:

1. Product Quality Issues / Seller Errors

(Including damaged, defective, or incorrect items received)

If you receive a damaged, defective, or incorrect product:

  • Please contact us immediately after receiving the item (or within 30 days) and provide valid proof of purchase along with photos or videos showing the issue.
  • After verification, we will provide a prepaid return shipping label.
  • Libercares will cover the full return shipping cost and arrange either:
    • A free replacement, or
    • A full refund.

2. Customer Reasons / Returns Without Quality Issues

(Including changing your mind, ordering the wrong product, no longer needing the item, etc.)

For returns due to customer reasons:

  • The product must remain in its original condition, unused, and undamaged.
  • The original packaging and all included accessories must be returned.
  • Customers are responsible for the actual return shipping costs, as well as any applicable import duties, inspection fees, or related charges.

3. Non-Returnable Items & Exceptions

Refunds may not be available, or partial refunds may be issued, in the following situations:

  • Return requests submitted after the 30-day return period.
  • Products damaged due to misuse, unauthorized modifications, improper handling, or human-related damage.
  • Items missing original parts, components, or important accessories.

4. Exchange Policy

  • We do not accept exchanges for non-quality-related reasons, including changing your mind, ordering the wrong model, or other personal reasons.
  • If you need a different product for non-quality reasons, please return the original item according to our return process and place a new order.

5. Refund Process

  1. Once we receive your returned item, our team will inspect and verify the product condition.
  2. We will notify you of the return inspection result via email.
  3. Once approved, your refund will be automatically issued to your original payment method within 3–7 business days.
  4. The actual refund arrival time may vary depending on your bank or payment provider.

6. Contact Us

If you have any questions about our return policy or need to request a return, please contact us:

Email: libercare@libercares.com